Terms & Conditions

The following terms and conditions governing the supply of goods, services and information on www.hopeandgreenwood.co.uk

These terms and conditions do not affect your statutory rights as a consumer.

Confectionery

We deliver confectionery of the highest quality, all of which are checked before dispatch. However, if something appears to be wrong with your chocolates when you receive them, let us know immediately and we guarantee to resolve the problem as quickly as possible.

Our guarantee to you

If you've placed an order by mistake or would like to cancel your order for another reason, please call 020 7240 3314 or email misshope@hopeandgreenwood.co.uk within 24 hours of placing your order or on the Monday following an order made over the weekend. Our telephones are open from Monday-Friday 10.00am to 5.00pm.

Hope and Greenwood Web Site

This website is supplied to you for personal e-commerce, information, education and communication. You are encouraged to browse the website and you may download material displayed on this website for your own personal, non-commercial use only. You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images, database or other content without Hope and Greenwood's express written permission. By accessing and browsing this website you accept these terms and conditions without limitation or qualification. The use of this website is expressly subject to these terms and the conditions of use. Everything you see or read on this website is copyrighted and may not be used without the written permission of Hope and Greenwood. These terms and conditions take effect from the first date you begin to use this website. Hope and Greenwood reserve the right to change these terms and conditions at any time by posting these changes up on its website. It is thus your responsibility to view the terms and condition regularly to obtain notice of such changes. We try to ensure that the information on this website is accurate and complete. Hope and Greenwood will not be liable for any damages of any kind arising from the use of this website. Hope and Greenwood also assumes no responsibility and cannot be liable for any damages resulting from direct, indirect, incidental, punitive or consequential arising from the loss of use or use, data or products whether in contract, negligence or other tortuous action arising out of, or in connection with the use of this website. Hope and Greenwood cannot be held responsible or liable for any damages to or viruses that may affect your computer equipment or other property on account of your access to, use of or from browsing this website or your downloading of materials, data, text or images. Any personal data e.g. your name, address, telephone number or e-mail address that you transmit to the website via electronic mail or otherwise is used by Hope and Greenwood in accordance with the Privacy Policy and Data Protection pages found on this website. This website may contain links to websites operated by parties other than Hope and Greenwood and such links are provided for your convenience only. Hope and Greenwood do not control such websites and is not responsible for their contents. Our inclusion of links to other websites does not imply any endorsement of the material on such websites or any association with their operators.

Hope and Greenwood may from time to time monitor or review your comments or e-mails, reviews and posted transmissions on any communications facility on this website.

As a user of these communal areas you agree to send and receive messages and material that is proper and related to the particular forum.

You agree that you will not:
  • Defame, abuse, harass, stalk, threaten or otherwise inhibit the rights of other users.
  • Publish, post, upload or distribute any inappropriate, defamatory, infringing, indecent, obscene, pornographic or unlawful material or information.
    Hope and Greenwood will co-operate fully with any law enforcement authority or court requesting or directing us to disclose the identity of anyone posting any such material information.
  • You will not place any material on this website that belongs to anyone other than yourself without the prior written consent of the owner.

You grant Hope and Greenwood and others authorised by Hope and Greenwood the unrestricted right to use reproduce, distribute and translate and edit any material you place on the website.

Hope and Greenwood reserve the right to alter website prices. Customers with current orders will be informed of any price changes as soon as possible.